Do you have a 24 hours reception?
We will welcome you personally upon your arrival between 3 p.m. and 7 p.m. As a guest house, we will have great pleasure in interacting with you throughout your stay and in providing you with our personalized advice to make your stay unforgettable.
Who are your hosts?
Who else than our Customers to talk better about your hosts? We invite you to consult the reviews on Internet from our Customers to get to know us better. Arnaud & Israel
What are the check-in and check-out time?
Check-in is possible from 3 p.m. to 7 p.m. Check-out will be before 11 a.m.
Outside of these hours, we will not be able to welcome you because we will already be taking care of our kind customers present with us. Furthermore, in order to best organize your welcome, we invite you to let us know your estimated time of arrival.
Is it possible to arrive earlier or later, or to extend my stay?
To better organize your welcome, please note that access to our establishment is only possible during the check-in time. No early access is available. If you do need to arrive later than 7 p.m., please contact us by WhatsApp or email in advance to arrange your late welcome. If you need to extend your stay, please contact us.
Is it possible to stay after check-out time?
It is generally not possible to stay after the departure time, as we have obligations to our customers and suppliers, and place great importance on fairness and respect.
Which languages are spoken at the Front Desk?
We speak French, English, Espagnol and a bit of Italian for Israel.
Are pets allowed?
Unfortunately, our animal friends are not allowed because we already have two adorable little dogs who watch over the property and who are already eager to get to know each other.
Is there a lift?
We don't have lift. There is a staircase from the parking lot to the villa where the Nice and Cannes Deluxe rooms are located as well as the SPA and the swimming pool. There is another staircase to reach the floor of the Menton and Monaco Deluxe rooms and the breakfast terrace.
Is Loup Castel equipped to welcome guests with reduced mobility?
Our structure is not adapted to accommodate people with reduced mobility.